If you think you’ve been a victim of mis-sold PPI, you may be entitled to compensation. Use this guide to find out what information you need to begin your claim.
Check Your Mis-Sold PPI Now
The Financial Conduct Authority (FCA) set a deadline for people to make their PPI claim. If you want to make a claim for a refund, you must act before 29th August 2019. With the campaign gaining a lot of public attention, it’s vital that you act fast and run your checks to avoid the potential “claims bottleneck”, where a significant influx of last-minute claims could cause yours to end up at the bottom of the pile.
Gather the Relevant Information
Starting a PPI claim can be a stressful process if you don’t familiarise yourself with what information is required beforehand. Preparation is key to ensuring a smooth PPI check, and before you even begin entering information into an online PPI checker, having the following details to hand can help speed up the process.
Check for Any Products Sold with PPI
PPI was usually sold with products that required repayments. PPI may have been mis-sold — often added without your knowledge and consent — on the following financial products:
- Catalogue credit
- Credit card
- Finance agreement/hire purchase (for example, car finance or anything bought on credit)
- Home improvement loan
- High street store card
- Home shopping account (including a catalogue account)
- Loans (business, personal and student)
- Loan secured on your home (in addition to your mortgage)
- Mortgage (including second charge mortgages, for example, for a home extension)
Check for Specific Product Names
Payment protection insurance was commonly listed under a raft of other names. While you may find “PPI” or “Payment Protection Insurance” listed, look for the following on your original documents, credit agreements, recent statements and the terms and conditions for each financial product you had:
- Accident, sickness and unemployment (ASU) insurance
- Account cover
- Credit insurance
- Credit protection
- Loan care
- Loan insurance
- Loan protection
- Loan repayment insurance
- Mortgage payment protection insurance (MPPI)
- Payment cover
- Protection plan
Enter Your Lender Details
Once you’ve checked all the potential products sold with PPI, you may then be prompted by an online PPI checker to select the lender from which you had each type of product. For example, you may be asked:
- Have you had a loan/mortgage/finance deal?
- Select the lender: (HSBC, Santander, etc.)
Enter Your Personal Details
This is one step that shouldn’t require any preparation. An online PPI checker will request your personal details, including:
- Your name
- Your date of birth
- Your current and/or previous addresses
- Your telephone number
- Your email address (some online PPI checkers may send the results of the check and any documents to your email address).
Hit Send and Wait
If you think you’ve been mis-sold PPI, you must submit a claim to your lender. Upon conducting your online PPI check, we can make a claim on your behalf. Once we have the necessary information from you and make your claim, you’ll have to wait approximately eight weeks for a result from your bank or lender. Don’t be alarmed by the time it takes for your application to be processed — to put things into perspective, a massive 64 million PPI policies were sold between 1990 and 2010 alone.
Notes on Paperwork
Although having the relevant documents to check for PPI will help speed up the process, it is not obligatory. If you think you’ve had a loan or other similar product but can’t find the appropriate paperwork or statements, you can contact your lender and ask if you had PPI.
If your bank does not include a service to check for PPI, you can ask it for the original paperwork and terms and conditions. If the paperwork isn’t clear, you are fully entitled to ask for clarity on terms. If this sounds too troublesome and time-consuming, we can do this for you. All we need is a few details, such as the lender you took out the product with and a rough estimate of when you think you took out the loan, credit card or mortgage.
The most important thing to remember is that you must act before the 29th August 2019 deadline, which means that any requests for documents or paperwork must be made to your lender as soon as possible.
An online PPI checker can help you discover if you’re entitled to a refund for mis-sold PPI — it needn’t be a daunting process after all.
Our claims management experts at Canary Claims can identify old PPI policies on your behalf and help you claim PPI. We charge a low fee of just 15% + VAT (18% total) on successful claims. Fill in our online PPI checker today and see if you’re owed a refund.