Below, we’ve answered the most frequently asked questions about PPI, including the meaning of a PPI claim and how you can make a claim with Canary Claims.

If you’ve heard of PPI or making a PPI claim, but you aren’t sure what it means, we’re here to explain and answer the questions we hear most often from customers. Whether you’ve started your PPI claim with us or would just like to find out more about Canary Claims and PPI, read our FAQs.

Frequently Asked PPI Questions

PPI Claim Meaning

PPI stands for Payment Protection Insurance. This insurance was commonly sold with mortgages, loans and credit cards during the 1990s (although some policies were sold before and after this time). However, it was later revealed that many of the policies were mis-sold to consumers.

In most cases, the terms and conditions were not explained and people were duped into purchasing the insurance without actually needing it. In the worst cases, PPI was automatically added to financial products without a customer’s knowledge or consent.

The meaning of making a PPI claim is to contact the bank and ask for a refund because you believe your PPI policy was mis-sold. This can be done by finding evidence of mis-sold PPI and contacting the bank. A claims management company can do this on behalf of a customer.

Do I need any documents?

No. You don’t need to have your old financial paperwork to make a claim. At Canary Claims, we have an arrangement with banks and lenders so that we can obtain your account details and find out whether you were sold a PPI policy.

Do you cold call?

No. We do not have a call centre and do not cold call. If you receive a cold call from an individual claiming to be from Canary Claims, please let us know. Read our fraud alert for more.

What are the Costs of making a PPI claim?

We operate on a NO WIN, NO FEE basis and there are no upfront fees. We have a flat fee of 15% + VAT(18% total) inclusive on all claims (cancellation charges may apply after the 14 days cooling off period).

Why is your fee so low compared to other claims companies?

We do not have a large call-centre or run advertising campaigns on TV and national press. We only obtain our customers through online presence and word of mouth. This allows us to keep overheads low and charge 15% + VAT (18% total).

How do I start a claim?

Just complete the simple enquiry form on our website. There is no commitment at this stage and we can assure you that your data is safe with us. We will send you some brief enquiry forms to complete and sign in order to make the initial enquiries with relevant banks and credit card companies.

How long will my claim take?

It all depends on the complexity of the claim. Based on our experience, the average claim takes between four and six months. If your claim is unsuccessful, we will review the case and potentially refer it to the Financial Ombudsman Service (FOS) for an appeal. Such cases may face a delay of up to two years before being resolved due to a backlog of referred claims.

Will my information be passed on to other companies?

Your information is safe with us; we do not sell or share data for commercial purposes. Your information will only be communicated to the companies involved in the particular claim.

Will I have any updates during my claim?

Yes, you will receive regular updates by email and letter at every stage of your claim. You are also welcomed to contact us at any time.

Will the financial company contact me directly?

Possibly, however, you can refer them to us and we shall deal with their query as appropriate.

Additional Information

More information and questions can be found on or pre-contract page here.

Now that you know the meaning of PPI claims, we encourage you to start a claim as soon as possible. The Financial Conduct Authority has set 29th August 2019 as the official deadline for making a PPI claim. Start now so that you don’t miss the date.

If you would like additional information about making a PPI claim, contact Canary Claims today. We do not charge upfront fees and will check for PPI policies across multiple accounts.