Frequently Asked PPI Questions

Do I need any documents?

No! We have an arrangement with banks and lenders so that we can obtain your account details and find out whether you were sold a PPI policy.

Do you cold call?

No. We do not have a call centre and do not cold call.

What are the Costs of making a PPI claim?

We operate on a NO WIN, NO FEE basis and there are no upfront fees. We have a flat fee of 15% + VAT=18% inclusive on all claims (cancellation charges may apply after the14 day cooling off period).

Why is your fee so low compared to other claims companies?

We do not have a large call-centre or run advertising campaigns on TV and national press. We only obtain our customers through online presence and word of mouth. This allows us to keep overheads low and charge 15% + VAT (18% total).

How do I start a claim?

Just complete the simple enquiry form on our website. There is no commitment at this stage and we can assure you that your data is safe with us. We will send you some brief enquiry forms to complete and sign in order to make the initial enquiries with relevant banks and credit card companies.

How long will my claim take?

It all depends on the complexity of the Claim. Based on our experience, the average claim takes between 4 to 6 months. If the claim is unsuccessful we will review the case and potentially refer it to the Financial Ombudsman Service for an appeal. Such cases may be in a queue to be reviewed by the Financial Ombudsman for anything up to 2 years.

Will my information be passed on to other companies?

Your information is safe with us; we do not sell or share data for commercial purposes. Your information will only be communicated to the companies involved in the particular claim.

Will I have any updates during my claim?

Yes, you will receive regular updates by email and letter at every stage of your claim. You are also welcomed to contact us at any time.

Will the financial company contact me directly?

Possibly, however, you can refer them to us and we shall deal with their query as appropriate.

Additional Information

More information and questions can be found on or pre-contract page here.